You may request a change-of-mind return or exchange within seven days of receiving your order. Items must be unused, unwashed and in their original condition, with packaging, tags and accessories intact.

For swimwear, the hygiene liner must remain attached. Items worn beyond a careful try-on, used in water or returned with the hygiene liner removed are not eligible for change-of-mind returns.

For goggles, the item must not have been used in water. Any protective lens film must remain attached, and the lenses must be free from fingerprints, scratches or damage.

These conditions apply to change-of-mind returns and do not limit your rights in relation to faulty or incorrect goods.

Please contact us before sending your item back. Our team will confirm the return instructions and the appropriate return address.

Include your order number, contact details and return or exchange request inside the parcel. Pack the item securely to protect it during transit, and retain your shipping receipt and tracking number.

For change-of-mind returns and exchanges, return shipping costs are your responsibility.

If a return is required because of a confirmed product fault or an error on our part, we will cover the applicable return shipping costs. Please contact us first so we can confirm the shipping arrangements and any reimbursement.

If you receive a faulty, damaged or incorrect item, please send us clear photographs and your order number. Avoid further use while we assess the issue. We will explain the available resolution and any return arrangements.

After your return has been received and its condition confirmed, we generally process the refund or exchange within one to two days. Exchanges are subject to stock availability.

The time for a refund to appear in your account depends on your payment provider. Processing a refund does not mean it will be credited immediately.

Eligible marketplace orders may include additional services:

Express refunds
Qualifying customers may receive a refund after the return parcel has been dispatched, subject to the platform’s assessment.

Doorstep return collection
Where offered, collection can be booked through the platform. The earliest collection slot may be within one hour, depending on location and courier availability.

Authenticity protection
Where a four-times compensation authenticity promise applies, an item confirmed to be non-genuine qualifies for additional compensation equal to four times the item’s actual transaction price, subject to the applicable platform terms.

These services apply only where displayed for your order. They are not automatically included with purchases made through this website.