Shipping policy

.wt-shipping { width: 100%; max-width: 1100px; margin: 0 auto; padding: 36px 4% 60px; background: #fff; color: #171717; text-align: left; } .wt-shipping, .wt-shipping * { box-sizing: border-box; } .wt-shipping .wt-shipping__eyebrow { margin: 0 0 24px; font-size: 10px; line-height: 1.6; letter-spacing: 0.06em; } .wt-shipping h2.wt-shipping__title { margin: 0; color: #171717; font-family: "Didot", "Bodoni MT", "Times New Roman", serif; font-size: clamp(34px, 4.5vw, 58px); font-weight: 400; line-height: 1.1; letter-spacing: -0.035em; text-transform: none; } .wt-shipping .wt-shipping__intro { max-width: 640px; margin: 26px 0 48px; color: #505050; font-size: 14px; line-height: 1.85; } .wt-shipping__row { display: grid; grid-template-columns: minmax(0, 0.65fr) minmax(0, 2fr); gap: 40px; align-items: start; padding: 28px 0; border-top: 1px solid #d6d6d6; } .wt-shipping h3.wt-shipping__label { margin: 0; color: #171717; font-family: inherit; font-size: 10px; font-weight: 400; line-height: 1.8; letter-spacing: 0.04em; text-transform: uppercase; } .wt-shipping__text { min-width: 0; max-width: 760px; } .wt-shipping .wt-shipping__text p { margin: 0; color: #505050; font-size: 14px; font-weight: 400; line-height: 1.85; } .wt-shipping .wt-shipping__text p + p { margin-top: 18px; } .wt-shipping a, .wt-shipping a:visited { color: #171717 !important; -webkit-text-fill-color: #171717 !important; text-decoration: underline; text-underline-offset: 4px; overflow-wrap: anywhere; } .wt-shipping a:focus-visible { outline: 2px solid #171717; outline-offset: 4px; } @media screen and (max-width: 749px) { .wt-shipping { padding: 24px 6% 40px; } .wt-shipping .wt-shipping__intro { margin-bottom: 32px; font-size: 13px; } .wt-shipping__row { grid-template-columns: minmax(0, 1fr); gap: 16px; padding: 24px 0; } .wt-shipping .wt-shipping__text p { font-size: 13px; line-height: 1.8; } }

WATERTIME / SHIPPING & DELIVERY

Delivery details, clearly set out.

We currently dispatch orders from Guangzhou, China. Available destinations, delivery options and applicable shipping charges are shown at checkout.

ORDER PROCESSING

We generally aim to dispatch available items within 48 hours of payment confirmation. Processing may take longer during promotional periods, public holidays or temporary delivery restrictions.

If an item cannot be dispatched as expected, please contact wt@watertime.com for an update and assistance with the available options.

SHIPPING OPTIONS & CHARGES

The carrier and shipping service may vary depending on your destination and order. Applicable shipping charges are shown at checkout. Additional charges may apply to remote locations.

If you need a particular shipping service, contact us before placing your order so we can check availability and any additional cost.

DELIVERY TIMES

Transit time begins after dispatch and varies by destination and shipping service. Any delivery estimate provided is a guide rather than a guaranteed arrival date.

Customs clearance, public holidays, severe weather, transport disruption and remote delivery locations may affect arrival times. Domestic delivery estimates do not apply to international orders.

INTERNATIONAL DUTIES & TAXES

International orders may be subject to import duties, taxes or customs charges. Please review the information displayed at checkout and contact us before ordering if you need clarification about charges for your destination.

DELIVERY DETAILS & ADDRESS CHANGES

Please check your delivery address and contact information before completing your order. If a correction is needed, contact us promptly with your order number.

We will try to assist, but changes after dispatch depend on the carrier and cannot be guaranteed. Redirecting a parcel may extend the delivery time.

HELP WITH YOUR DELIVERY

If your parcel is delayed, missing or arrives with damaged packaging, email wt@watertime.com with your order number and any relevant photographs. Retain the packaging and shipping label while we investigate.

For purchases made through a marketplace, please also use the support and tracking options available on your order page.