WATERTIME / CUSTOMER CARE
Here to help.
How do I choose my size?
Refer to the size guide on the product page and compare it with your measurements. Fit can vary between styles. If you would like guidance, email wt@watertime.com with the product name, your measurements and your preferred fit.
Can I return or exchange my order?
You may request a change-of-mind return or exchange within seven days of receiving your order, provided the item meets our return conditions. Please see our Returns & Exchanges Policy for details. This does not affect your statutory rights.
Can I try on my swimwear?
You may carefully try it on over underwear to check the fit, keeping the hygiene liner and tags attached. To qualify for a change-of-mind return, swimwear must remain unworn beyond trying on, unwashed and unused in water. Items with a removed hygiene liner are not eligible for change-of-mind returns.
Can I return swimming goggles?
For a change-of-mind return, goggles must be unused and must not have been in water. Any protective lens film must remain attached, and the lenses must be free from fingerprints, scratches or damage. Please retain the original packaging, tags and accessories.
How should I care for my swimwear?
Follow the garment’s care label. Gently hand wash in cool water with a mild detergent, rinse thoroughly and dry in the shade. Avoid bleach, tumble drying, wringing and rough surfaces. Do not leave damp swimwear enclosed in a bag for extended periods.
How should I care for my goggles?
Follow the instructions supplied with your specific model. Rinse after use and allow them to air dry in the shade. Anti-fog treatments differ between models, so only wipe or reactivate the inner lenses if the product instructions specifically allow it.
When will my order be dispatched?
We generally aim to dispatch available items within 48 hours of payment confirmation. Dispatch may take longer during busy periods or where delivery restrictions apply. Dispatch time is separate from transit time.
What if my order arrives damaged or incorrect?
Contact wt@watertime.com with your order number, a description of the issue and clear photographs of the item and packaging. If anything is missing, include a photograph of all items received and the shipping label.
Can I change my delivery address?
Contact us as soon as possible with your order number and the correct address. We will check whether a change is possible. Once an order has been dispatched, address changes cannot be guaranteed and may delay delivery.
Do marketplace services apply to website orders?
Express refunds, doorstep return collection and other marketplace benefits apply only to eligible orders on the platform offering them. Availability and conditions are shown on your marketplace order page.