WATERTIME / SHIPPING & DELIVERY Delivery details, clearly set out. We currently dispatch orders from Guangzhou, China. Available destinations, delivery options and applicable shipping charges are shown at checkout. ORDER PROCESSING We generally aim to dispatch available items within 48 hours of payment confirmation. Processing may take longer during promotional periods, public holidays or temporary delivery restrictions. If an item cannot be dispatched as expected, please contact wt@watertime.com for an update and assistance with the available options. SHIPPING OPTIONS & CHARGES The carrier and shipping service may vary depending on...
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WATERTIME / RETURNS & EXCHANGES Support when something isn’t right. We want you to feel comfortable with your WATERTIME purchase. If you would like to request a return or exchange, email wt@watertime.com with your order number and details of the item. SEVEN-DAY RETURNS & EXCHANGES You may request a change-of-mind return or exchange within seven days of receiving your order. Items must be unused, unwashed and in their original condition, with packaging, tags and accessories intact. For swimwear, the hygiene liner must remain attached. Items worn beyond a careful try-on,...
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WATERTIME / CUSTOMER CARE Here to help. How do I choose my size? Refer to the size guide on the product page and compare it with your measurements. Fit can vary between styles. If you would like guidance, email wt@watertime.com with the product name, your measurements and your preferred fit. Can I return or exchange my order? You may request a change-of-mind return or exchange within seven days of receiving your order, provided the item meets our return conditions. Please see our Returns & Exchanges Policy for details. This does...
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